You should never have to work hard at relaxing or having to fuss over your new leisure product. After all, it’s supposed to reduce stress in the first place. At Great Atlantic, we work hard to provide you great service both during and after the sale.

We not only pride ourselves on the quality and reliability of the products we carry, but on the people who provide our unparalleled customer service. When you purchase a product from Great Atlantic, it is just the beginning of a wonderful relationship that continues long after the delivery.

Before You Buy

Free, No Obligation In Home Site Consultation
Need help thinking through which hot tub, pool or sauna is right for you and the best spot for it in your backyard or house? Great Atlantic can help. Just call or email us to schedule a free on site consultation

Free In Store Test Soak or Sauna
We believe strongly in the adage "try before you buy" so we encourage you to come in to one of our locations and take a test soak in one of our hot tub mood rooms or experience heat therapy in one of our saunas. Just call or email us to let us know when you'd like to come in.

Delivery & Installation Planning Services

Spa Delivery, Installation & Service

There's a lot to consider when planning the delivery and installation of your new hot tub , pool or sauna and Great Atlantic will help you every step of the way.

For your hot tub, we can provide a complimentary "site inspection" to help you determine the best location for it and to check your deck, floor, or other foundation to make sure it provides the proper support.

The Hot Spring Spas Pre-Delivery Guide is also a great resource. It provides guidance in the areas of site selection, delivery access, ground preparation and electrical requirements.

Fiberglass Pool Design, Delivery & Installation

For your fiberglass pool installation, you can count on Todd Liston, our expert on the Outer Banks. Todd Liston has been installing fiberglass pools for 15 years. He knows everything there is to know about putting in a pool in this area, and can walk you through the entire process. From deciding on which is the right pool for you, understanding the zoning requirements and choosing the perfect spot on your property and filling your pool with sparkling clear water, we'll make sure your pool project goes smoothly.

Sauna Room Design, Delivery & Installation

There are so many choices available for your new Sauna Relaxation area. We can custom cut a traditional sauna to fit your interior or exterior spaces, design a sauna into your existing bathroom or free spaces within your home or deliver and assemble a new InfraRed sauna heat therapy room.
It all starts with a phone call to one of our sauna design consultants to arrange a home appointment and to experience our saunas models in our showrooms..

Deck Building and Design

The plans you make for your hot tub installation may include building a new deck or gazebo or remodeling a deck. Or maybe you just need a simple foundation built for the hot tub. In any event, you don't want to trust this job to just anyone.

For over 15 years, Great Atlantic has recommended Tommy Bryant, Turtle Rock Construction to help our customers in Southeastern Virginia create their backyard paradise. Turtle Rock Construction specializes in Patio Deck Design, Construction and Repair. Since that time, Tommy and his team at Turtle Rock Construction have helped with hundreds of hot tub installations.

Contact: Tommy at 757-306-8681 or email him at trock@verizon.net

Our 3D deck designing tools are also available to you to help you create your backyard paradise.

Electrical Contractors

Bolt Electric - Southside Customers

Not all electricians are created equal. For over 25 years, Mark Milligan of Bolt Electric has been connecting our customers hot tubs and saunas with only one goal…the safe use of our products. A master Electrician, Mark ensures that all electrical connections are performed to the latest NEC codes and are convenient and easy for you to use.

Mark can be contacted at: 757-651-5808

For our Outer Banks customers, we recommend:

Lighthouse Electric
Steve Gordon
252-491-5063

B&B Contractors, Inc
Jeffrey Ballard, Licensed General Contractor
252-489-9551

Water Care Services

FREE In Store Water Testing
To maintain proper water care in your pool or hot tub, your water should be tested and adjusted at regular intervals. Just bring in a sample of your water and we'll use the industry's best water testing tool, BioGuard's ALEX®, to quickly analyze it. With a printed analysis of your water results in hand, our trained staff can tell you how to properly treat your water and the specific products you'll need.

Water Maintenance Service
Our professional Hot Tub Water Care Service is now available in select areas of southeastern Virginia and northeastern North Carolina. Our trained professionals will ensure that your Hot Tub's water chemistry is balanced and that the water is sparkling clean. You can select weekly, biweekly, monthly or individual visits. For more information and to schedule service,
call us at: 757-497-7441

Our Exclusive Spa Valet services are now available in select areas of southeastern Virginia. Our trained professionals can perform a complete drain and refill of your hot tub, balance all your water chemistry, clean and condition your hot tub's cover and ensure that you hot tub is sparkling clean. You can select weekly, biweekly, monthly or individual visits. For more information and to schedule service, call us at: 757-497-7441

Home Delivery (AutoShip) Program

To maintain a hot tub's water quality, you want to use the best water care products like Silk Balance and replace the AG+ Silver Ion cartridge at 4 month intervals. Because we know you've got lots of other things to keep track of than when to replace your cartridge and what hot tub chemicals to use, Great Atlantic is here to help.

With our Home Delivery program, Great Atlantic will ship a AG+ Silver Ion Cartridge and a supply of Silk Balance to your doorstep every 4 months( during the first week of the month).
And, when you sign up for the AutoShip program, you'll not only get free shipping (within the Continental U.S.), we'll save you some money on the price of these products.

When you sign up for the program, we will place your credit card number on file and bill the day the products are shipped.

To get started, call us: 757-499-0123 or email us at: rwerber@greatatlanticinc.com and provide us with your contact information.

Maintenance and Repair Services

From cleaning and repair services to a pre-warranty expiration check, Great Atlantic offers a number of services designed to keep owning a hot tub, pool and sauna relaxing and worry free.

Signature Spa Care

Want to ensure that your Hot Tub water stays sparkling clear without you having to think about it? Sign up for our new Signature Spa Care Service. This includes the cleaning, disinfecting, testing, and treatment of the interior and exterior of your spa. Schedule Signature Spa Care Service anytime or, at considerable savings, set up a one-year contract and we'll see you every three months or even once a month.

To sign up, call us at: 757-497-7441 or e-mail us at: ajordan@greatatlanticinc.com

Hot Tub Repair

Our factory trained and certified service staff is ready and able to handle any of your repair needs. Part of what defines great service is never needing it, but making sure timely response is available if and when you do. For more information on the repair services we provide, visit our repairs page.

Pool and Hot Tub Replacement Parts

When you need parts or equipment for your pool, give us a call. We carry pool equipment and parts from Hayward, StaRite, Pentair, Jandy and many other major products manufacturers. From pool heaters, pool pumps and filters to automatic pool cleaners and above ground pool liners, we carry it all.

Hot Tub Replacement Covers

We carry Hot Tub covers for all the spas we sell and have sold over the years. We customer order your cover for all major brands including Hot Spring, Tiger River, Caldera, Jacuzzi, Sundance, Dimension One or any other major brand.

Not sure of the make or model of your hot tub, just complete our on-line cover order form and we will call you with the price and delivery time. Our covers meet or exceed the ASTM standards for hot tub covers.

If you're not sure if it's time to replace your cover, take this Spa Cover Test (pdf)

If the spa cover checkup indicates that you need a new replacement cover, just complete and send us this Spa Cover Order Form (pdf)

Pre-Warranty Expiration Checkup

When the warranty on your spa is about to run out, give us a call. Our factory-trained service technician will come out to your home and check that all of your spa's parts are functioning properly - or repair or replace them, if needed, while your spa is still under warranty.

In Virginia, contact ajordan@greatatlanticinc.com to schedule a pre-warranty expiration checkup.

In North Carolina, contact dchurch@greatatlanticinc.com to schedule a pre-warranty expiration checkup.

Hot Tub Moving Services

Hot Tub Relocation Service:

Are you moving and taking your hot tub with you? Or, are you re-modeling and want to relocate your hot tub? We can help. To get started, just download, complete and send in (or bring in) our Hot Tub Moving Information Sheet (pdf)

Hot Tub Certification Service (For The Tub You're Leaving Behind)

Are you moving, and leaving your hot tub behind when you sell your home? Our hot tub warranty is valid only with the original owner, but we offer a "New Owner's Certification,TM" a clean bill of health so to speak, to enhance the peace of mind of your hot tub's next owner. It works like this:

• If your hot tub is still under warranty before you sell it, request a pre-warranty checkup. After the checkup we'll mail you a "New Owner's CertificationTM" that the hot tub was completely checked out and any needed work done.
  
  
• If your hot tub is out of warranty, request a "New Owner's CertificationTM" checkup. In the rare occasion that not everything is up to snuff, we'll identify any parts that might need attention, and, with your approval, repair or replace them at our regular service rates. The "Certification" would state that everything was checked out, and that all is okay, or note any exceptions, which we would fix at a given cost, good for the next 90 days.

NOTE: Available only in our regular sales and service area, within 25 miles of our stores.

Hearth Design & Installation

We have the perfect fireplace to meet your design needs - gas, wood, and electric. Tell us what you desire and we will present you with your options. See working models at our Virginia Beach showroom or schedule an in-home consultation. We feature fireplace products from Napoleon, Rasmussen, and Dimplex.

We can recommend certified hearth installers and fireplace repair techs.

For your hearth needs contact hwardell@greatatlanticinc.com