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Simply put, Great Atlantic knows
hot tubs. With over 70 years of combined experienced
in the diagnosis and repair of hot tubs and spas, there isn't
a hot tub brand we don't know. And, we can repair them correctly.
Great Atlantic is committed to providing
our customers with prompt, professional and courteous service.
We not only pride ourselves on the quality and reliability
of the products we carry, but on the people who provide our
unparalleled customer service.
Meet Our Virginia Service Team:
Service Coordinator, Amy Jordan with Service Techs, Chris
Moyer(l) and Wes Kenyon(r).
 Meet
Our Outer Banks Service mgr: Todd Liston.
To provide our customers with the best service, Great
Atlantic uses state of the art tools and equipment to diagnose
and repair hot tubs. And, our technicians are factory
trained and receive continuing education to maintain and enhance
their skills.
For parts, technical support or troubleshooting or to schedule
a hot tub repair, please call one of our service coordinators
or submit a service call request.
Virginia Customers: Amy Jordan
757-497-7441
North Carolina: Rich Werber
252-261-1818
If we are unable to answer, or you are calling when our service
department is closed, please leave a detailed message that
includes the following:
- Your full name
- Your Phone Number
- The brand/make/model of your tub
- The Problem You Need Help With
- Best way (phone #) and time to contact you
We will return your call or email within 24 hours of receipt.
The Brands We Service
Hot Spring and Caldera
Great Atlantic is an authorized service and repair center
for the complete family of Hot Spring and Caldera Spas - including
Hot Spot, Solana, Limelight, Tiger River and the Hot Spring
lines.
As with any manufactured product, issues with some component
of a hot tub may occur. If they do, our customers can rest
easy knowing that their spa's Manufacturer
Warranty is one of the most comprehensive in the industry
and that Great Atlantic will be there
to take care of their hot tub.
Other Hot Tub Brands
Over the years, we have seen many hot tub dealer and hot tub
brands come in and out of the market in Hampton Roads and
the Outer Banks. Hot tub owners without a local factory authorized
service center to rely on can look to Great Atlantic to get
their hot tubs repaired.
Our experienced technicians are capable
of repairing a wide range of brands including, but
not limited to, Arctic, Baja, Beachcomber, Bullfrog, Cal Spa,
Dimension One, Dynasty, Emerald, FreeFlow, Great Lakes, Hawkeye,
Jacuzzi, PDC, Strong, Sundance and Vita spa.
TYPES OF REPAIRS
Our technicians are skilled in repairing all of a spa's equipment,
controls and plumbing. Additionally, we specialize in the
installation and repair of:
- Entertainment systems
- Water features
- Lights and lighting systems
- Ozonators
- Jets
- Covers and lifters
Service Area
Our hot tub repair service is available in Hampton Roads,
including the Eastern Shore and upper Peninsula) and northeastern
North Carolina, including the Outer Banks.
Pool Repair
Great Atlantic is equipped to handle
your in ground pool repair needs, whatever the problem
may be. On the OBX, Todd Liston,
our experienced technician, has over 15 years serving
Great Atlantic's pool customers on the Outer Banks
and can fix just about anything on a pool. From major product
equipment repairs and replacement to fiberglass pool repairs,
we can do it all. Major pool repair services are available
in the OBX and northeastern NC.
Sauna and Steam Generator Repair
Because we have partnered with Finnleo Saunas and Amerec
Steam Company for over 20 years, we can install, repair or
replace all major components for your sauna or steam unit.
Whether your sauna is infrared or traditional, Great Atlantic
is the company you can trust for your complete repair services.
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